IQTAXI Call Center System

Consists of IQTAXI Server software and IQTAXI Call Center desktop application. The system controls and manages the incoming customer’s requests/calls, triggers the automated dispatch system and serves customers by dispatching the appropriate Taxi vehicle.

IQTAXI SUITE

Sorry, this entry is only available in Ελληνικά.

Call service

  • Automatically receive and handle incoming calls
  • Caller ID recognition in order to automatically fetch customer records
  • Automatic dispatch system
  • Handles recurring trips
  • Appointments scheduling
  • Profile creation and registration of vehicles, drivers and customers
  • Clients’ database management
  • Trip data recording and storing
  • Reports for completed trips and routes

Fleet Management

  • Real time drivers status
  • Sets penalties to drivers or vehicles
  • View vehicles position and routing on maps
  • Record and store trip data per driver or vehicle

IQTAXI SUITE

Sorry, this entry is only available in Ελληνικά.

IQTAXI SUITE

Sorry, this entry is only available in Ελληνικά.

Customization (Server)

  • Profile creation and registration of vehicles, drivers and customers (Server)
  • Points of interests (POI) (Server)
  • Stand and zones utilization (Server)
  • Set dispatch priorities (Server)

Communication

  • Online communication with the vehicles
  • Send trip or alert messages to vehicles (closed roads, weather conditions, etc.)
  • Communicates via VoIP
  • Informs passengers via sms for their call status

IQTAXI SUITE

Sorry, this entry is only available in Ελληνικά.

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