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IQTAXI Call Center System

Consists of IQTAXI Server software and IQTAXI Call Center desktop application. The system controls and manages the incoming customer’s requests/calls, triggers the automated dispatch system and serves customers by dispatching the appropriate Taxi vehicle.

Call service

  • Automatically receive and handle incoming calls
  • Caller ID recognition in order to automatically fetch customer records
  • Automatic dispatch system
  • Handles recurring trips
  • Appointments scheduling
  • Profile creation and registration of vehicles, drivers and customers
  • Clients’ database management
  • Trip data recording and storing
  • Reports for completed trips and routes

Fleet Management

  • Real time drivers status
  • Sets penalties to drivers or vehicles
  • View vehicles position and routing on maps
  • Record and store trip data per driver or vehicle

Customization (Server)

  • Profile creation and registration of vehicles, drivers and customers (Server)
  • Points of interests (POI) (Server)
  • Stand and zones utilization (Server)
  • Set dispatch priorities (Server)

Communication

  • Online communication with the vehicles
  • Send trip or alert messages to vehicles (closed roads, weather conditions, etc.)
  • Communicates via VoIP
  • Informs passengers via sms for their call status

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