Last updated: 20 May 2026
We know that your privacy is important. For this reason we have created this privacy policy, which describes our collection, use and disclosure practices regarding any personal information that you provide to us when you use our applications and our website www.iqtaxi.com, in line with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and applicable local law.
This policy covers the IQTaxi platform and the driver and passenger applications operated on it, including IQTaxi Driver, IQTaxi Passenger, Lemon Driver, Taxiplon Driver, One Driver (TaxiOne), Luxury Driver and TaxiLab Driver (together, the “App” or “Apps”).
The data controller is IQTaxi. For any privacy question, write to info@iqtaxi.com.
When you sign in to the App you provide an identifier and a PIN supplied by your taxi operator, along with vehicle details. Drivers also have a name and a phone number associated with their profile. Passengers using booking apps provide a phone number and may add a name, email and saved addresses. When you contact support, anything you write in that message is also stored.
The App needs your location to work. Without it a taxi dispatch system cannot match a driver to a passenger, navigate to a pickup, or calculate distance and fare. We collect precise location data (GPS latitude, longitude, speed, heading and accuracy) from the device.
For driver Apps, location is collected both while the App is open and while it runs in the background or the screen is off, but only while the driver is on duty. The reason is straightforward: a driver who is logged in and waiting for a ride must be reachable by the dispatch system at any moment, even with the phone in a pocket or mounted with the screen dimmed. Location is sent to our dispatch server roughly every 10 seconds while on duty or during an active trip. When the driver logs off, background updates stop.
We use location data to:
Location data is shared with the dispatch operator that contracted us and, during a ride, with the passenger or driver on the other side of that ride. We do not sell location data, and we do not pass it to advertising networks or analytics brokers. You can revoke the location permission at any time in your device settings; if you do, the App will not be able to function as a taxi client.
The driver App uses the camera only to scan a QR code that points the App to the correct dispatch server. The passenger and driver Apps may also let you attach a photo of a document if you choose to. No image is captured or stored without an explicit action on your part.
Voice messaging is part of the dispatch flow. The microphone is used when you record a voice note to send to dispatch or to the other side of a ride. Recordings are transmitted to the dispatch server for delivery and are not used for anything else.
On configurations that use an external taximeter, the App connects to that hardware over Bluetooth to read the free / occupied signal. The Bluetooth scan is declared with the “neverForLocation” flag and is not used to derive location.
The App checks phone call state so that audio prompts mute during a phone call; no call data is read or transmitted. Notifications are used to alert the driver about new ride requests and messages. Wake lock and the ignore-battery-optimization permission keep the screen and CPU active while on duty so location updates and dispatch traffic are not throttled by the operating system.
We log the device model, the operating system version, the App version, language settings, the network type and basic diagnostic information such as crash traces. This is used to authenticate sessions, prevent abuse and improve reliability.
Where the App accepts card or voucher payments, the transaction is handled by a third-party payment processor. We pass only the data the processor needs to complete the charge. Full card numbers are not stored on our servers.
Under the GDPR our lawful bases are: performance of the contract under which the dispatch service is provided to you or to your taxi operator; our legitimate interest in keeping the service secure and free of fraud; compliance with transport, tax and other legal obligations; and your consent for the device permissions you grant (location, background location, camera, microphone, notifications).
| Recipient | Reason |
|---|---|
| Taxi dispatch operator (the company that runs your local service on our platform) | Dispatching rides, fleet management, billing, support. |
| The other party of an active ride (driver or passenger) | Live position, ETA and, where supported, masked phone contact. |
| Payment processors | Processing card or voucher payments. |
| Google Maps Platform | Rendering the map and computing routes; subject to Google’s own privacy policy. |
| Hosting and infrastructure providers | Operating dispatch servers under data-processing agreements. |
| Authorities | When legally required, in response to a lawful request, or to protect rights, safety and property. As stated in our terms, IQTaxi may cooperate with authorities regarding unlawful activity and may disclose information about improper conduct. |
We do not sell personal data. We do not share personal data with advertising networks or data brokers.
Different categories of data are kept for different periods:
If you are in the EU or EEA the GDPR gives you the right to access the data we hold about you, to correct it if it is wrong, to ask us to delete it, to restrict or object to how it is processed, to receive a copy in a portable format, and to withdraw consent where processing depends on it. You also have the right to lodge a complaint with the data protection authority in your country.
To exercise any of these rights, or to ask us to remove your personal data, email info@iqtaxi.com with your full name, the email or phone number associated with your account, the name of the application you use, and a short description of the request. We respond within 30 days. Some data may remain in our records where the law requires us to keep it (for example tax records of completed trips).
You can also request account deletion online at https://www.iqtaxi.com/delete-account.
We take reasonable steps to protect personal data, including TLS encryption in transit, controlled access to dispatch servers, encrypted credentials and short retention windows where appropriate. No system on the internet is completely secure, so please look after your device, your PIN and your login.
Our dispatch servers are operated within the European Economic Area. Where data has to cross borders, for example to a push-notification or map service, we rely on Standard Contractual Clauses or other transfer mechanisms permitted by the GDPR.
The Apps are not aimed at children under 16, and we do not knowingly collect data from them. If a child has provided us with information, write to us and we will delete it.
Google Play and the App Store ask us to list every permission and explain why we need it. Here it is:
| Permission | Why |
|---|---|
| Precise and approximate location (foreground) | Map, dispatch matching, navigation, fare calculation. |
| Background location | Keep the dispatch system informed of the driver’s position while the App is in the background or the screen is off, so ride requests can still reach the driver. Used only while on duty. |
| Foreground service (location) | Persistent notification while on duty so Android does not throttle location updates. |
| Camera | Scan a QR code to configure the dispatch server; optional document capture. |
| Microphone | Record voice messages. |
| Phone state | Detect incoming calls to mute audio prompts. No call data is read. |
| Notifications | Alert the driver about new ride requests and messages. |
| Bluetooth (connect, scan) | Connect to taximeter hardware. Scan declared as “neverForLocation”. |
| Wake lock and ignore battery optimisations | Keep the device responsive while on duty. |
| Internet and network state | Communicate with our dispatch servers. |
We update this page when the way we handle data changes. The date at the top shows the current version. If a change is significant we will also notify you in the App or by email.
For any question about this policy or about your personal data, write to info@iqtaxi.com.